Vapex Guarantee

If you aren’t happy, we’ll make it right

We want you to buy and sell with confidence anytime you are on Vapex. That’s why you can rest assured because every purchase as a buyer, and all sales as a seller are covered by our Vapex Guarantee.

For Buyers

We guarantee that every purchase on our platform is 100% protected. Get the item you ordered, or get your money back. It’s that simple. The condition of the item you buy and its timely delivery are also guaranteed under the Vapex Buyer Guarantee.

At Vapex, we pride ourselves on offering the vape community unprecedented convenience and peace of mind. We believe customers come first, and that quality and timeliness should NEVER be an issue when shopping with us. You should never have to worry about being swindled. That’s why, as the largest online marketplace dedicated to vaping, we’re proud to offer you the full benefits of our buyer guarantee which include the most secure and robust policies in place to protect you as a buyer.

Get the item you ordered, or get your money back. If your item never arrives, is damaged or is not as described, we’ll issue you a full refund

  • When you purchase an item on the Vapex, we wait to release the payment to the seller until confirmation that your product has been shipped. If the product has not been received within 30 business days of the original transaction, we will issue you a full refund. Additionally, all sellers are required to carry tracking information and insurance on the package to ensure the delivery of your product.
  • If your order has damage that was not disclosed in the listing or is in some other way not as described in the listing, tell us within 10 days of receipt of delivery, by reporting the problem to us and uploading photos and details. If our team verifies your claim, we’ll send you a prepaid, pre-addressed shipping label for you to return the item to the seller and we’ll refund your payment.
  • If there are any other issues with your order, or you still are not satisfied with the claims process, we’ll make it right. Simply email us at support@vapex.co, and we will work with you until you are satisfied.

As a buyer, you can also help to ensure a smooth transaction by doing the following:

  • Get to know your seller and their policies which can help you make an informed decision about purchasing from their shop
  • Before purchasing, read the seller’s shipping and return policies
  • Read reviews on the seller from other buyers

For Sellers

With our stringent Address Verification Service, we take the proper precautions to guarantee that every sale on the Vapex is legitimate. Get paid on a timely basis, and don’t worry about chargebacks with our Seller Protection Plan (coming soon).